MX Records in DNS change where email is delivered for a domain. Neptune Web Hosting offer the flexibility to change that location via your control panel with us, HOWEVER if you make such a change to an IP address outside of the mail server we have setup for you, once the change has been made we are no longer able to support any email issue for your domain as those messages will not go through us and all POP3 boxes with us will not have any messages delievered to them.

In this event, you can either : -

1) Reset the MX record to point back to us, in which case once the DNS change has propagated throughout the network, email will start working through us once more, or

2) Verify that you have set the correct IP address for your external mail server and change it accordingly if it is wrong, and also verify the mail server is accepting email on that IP address.

Please note that Neptune Web Hosting can not support external mail servers as they are not inside our network.

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